Returns & Exchanges

At The Epicentre, we want you to be completely satisfied with your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags attached. If your purchase doesn't fit or meet your expectations, our streamlined exchange process ensures you get the style you love without the hassle.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Package Your Items

  Place the original items in their secure packaging, ensuring all designer tags and hygiene seals remain intact and undamaged.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, print it out, and fix it firmly to the outside of your return parcel.

• 4.
  Drop Off and Track

  Hand over your package to any authorized carrier location and use the provided tracking link to monitor your return's journey back to our warehouse.